F & A Services

We offer reliable functional and technology support services aligned to your budgets, rather than paying the unpredictable costs of “time and materials” support?

With a flat monthly fee and a preset number of support tickets and capacity, Protomind’s Support Services offerings provide a simple way to get the resources you need to support your existing enterprise applications. Our packages equip your business with a team of professionals who can work across your technology ecosystem, and provide you with access to a pool of dedicated experts across multiple Protominds practice areas.

We proactively partner with you to help you get the most out of your engagement by combining traditional application support services with access to highly specialized functional experts in compliance, financial management, advisory services, architecture, integrations and more, you benefit from the extensive capabilities Protominds brings to the table as listed below

Technical Support & Administration

  • Support tickets / Users / role / security
  • Upgrade planning
  • Integration configuration
  • Database management
  • Backup management / Periodic test restore

Business Advisory Services

  • Standards / processes
  • Upgrade / release planning
  • User training
  • Tips & tricks education

Application / Functional Support

  • Functional processing
  • Integration & data cleanup
  • Application monitoring
  • Offsite database storage
  • Reporting support
  • New module implementation
  • Period-close / year-end assistance

Value Adds

  • Access to subject matter experts
  • Technology health checks
  • Add-on product options